Katie began her career in the healthcare industry, specifically with hospitals, since 2005. She worked for a Baldrige Award-winning hospital in the Midwest where she was a part of the safety department for three years; Katie completed multiple Failure Modes and Effects Analyses (FMEAs), enforced various regulatory requirements, and also instituted a hand hygiene observation program for the hospital. Katie moved to the Process Management department in 2007 and was and received her Green Belt in Six Sigma from Motorola University. She facilitated many Kaizen (process improvement) events throughout the organization and was also responsible for identifying and helping managers develop productivity metrics for their department as well as finding optimal compare groups to benchmark their performance against.
Katie received her Master of Arts degree in industrial/organizational psychology from Western Michigan University, where she also received her Bachelor of Science degree in psychology.