Senior Technical Support Specialist
Abdiel joined MedAxiom with over eight years of technical support experience in Information Technology. As a senior technical support specialist, he is responsible for supporting and managing MedAxiom server and network infrastructure, including providing technical support to our internal and external end-users.
Abdiel started his IT career as a System Administrator in the banking industry and then moved on to the aviation industry, where he gained most of his experience. He has worked as a Network Specialist, Field Engineer, and a Solutions Engineer for Alaska Airlines in Seattle, WA, before moving to Jacksonville, FL.
He is knowledgeable with Cisco, Fortinet, Dell, and Forescout products, to name a few, and has been part of company mergers, radio communication migrations, mobile management, and wireless infrastructure installations projects.
Abdiel earned his Bachelor’s degree in Computer Specialist and an Associate degree in Computer Engineering at Dewey University in San Juan, PR; he also became a Cisco Certified Network Associate in March 2017.