A man was admitted to the hospital repeatedly with heart failure. After the third or fourth visit, his physician wondered what was going on. The patient connected with his cardiologist through a video appointment, recalled Robert Pearl, M.D., executive director and CEO of The Permanente Medical Group, who heard the story from a colleague. “The physician said, 'Let's walk into your kitchen,' and immediately saw bags of potato chips on the counter. 'That's what's causing your readmissions,'” the cardiologist said.
Video visits like these are helping providers personalize care for patients and are a prime example of how telehealth is expanding access, driving down costs and improving engagement—all tenets of the shift toward value-based care. In fact, meeting the goals of value-based care is one of the top three drivers pushing providers to adopt telemedicine, according to a 2016 Avizia/Modern Healthcare Custom Media survey of healthcare executives.