Posted on: June 19, 2014
MedAxiom's Joel Sauer talks with Kris White, Co-founder of Aefina Partners. Gone is the era of programs intended to help organizations achieve good "customer service" in health care. Now the focus of health care must be on creating systems and processes to fully engage patients and their families in their care, through effective partnerships. The implementation of this foundational principle has improved outcomes across all facets of health care. The Chief Experience Officer (CXO) role was created to lead this effort, but in order for the team to succeed, every person involved must take ownership of the experience of care.