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Institutionalizing Change: How to Effect Improvements Over Multiple Locations - Pt 2

  April 19, 2017

In Part 2 of this discussion, Marcia Atkinson, Vice President/ Administrator of CHI St. Vincent Heart Institute, and Nicholas Wadlington, Cardiovascular Service Line Administrator for HCA/TriStar Health, give candid responses to the following: 1) When change is mandated, as opposed to initiated internally, does that affect its implementation?  2) When do you know that change has been successful and you are ready to move on to the next project?  3) Do you start each change with a measurable goal?

 
 

Topic: Health Care Transformation
Tagged: Continuous Process Improvement, Organizational Culture, Process Redesign, Strategy and Program Development
Document Type: Heart to Heart

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