The word "operations" derives from the Latin “opus,” and opus means work. So by definition, operations is about work. This module offers an introduction to operations management: after completing the course, you will be able to use a systematic approach for analyzing and improving your work in healthcare settings. This will benefit patients, teams of care providers, and staff. The course includes an examination of inefficiencies resulting from the three system inhibitors: waste, variability and inflexibility. And it provides methods, including creation of charts and graphs, for engaging in the ongoing process of reducing these negative impacts without sacrificing quality of care.
1.1 - Introduction to Healthcare Operations
1.2 - Lean Operations and Viability in Healthcare
1.3 - Flexibility and Agility
1.4 - Managing the Service Organization
This module draws on writings, cases, exercises and your own experience to explore the foundations of leadership with the goals of increasing knowledge, and advancing the practical skills of individuals, groups or organizations. This module also focuses on effectively building, developing and maintaining employees for your practice by helping you identify the key steps in hiring, acknowledging both successful strategies as well as the pitfalls which exist in the traditional hiring process.
3.1 - Making a Difference with Leadership
3.2 - Thinking and Acting Strategically
3.3 - Creating a High-Performance Architecture
3.4 - People Management in Healthcare
In health economics, you will explore the application of economic principles to the healthcare sector. By recognizing the importance of scarcity and incentives, this module’s content focuses on the critical economic issues in producing, delivering and financing healthcare. And through both the lectures and your discussions with your peers, you will learn to analyze determinants of demand for medical care, the unique role of physicians in resource allocation, the role of health insurance, and competition in medical care markets.
2.1 - Principles of Healthcare Economics
2.2 - Insurance
2.3 - Physicians, Hospitals and Related Care
2.4 - Regulation and Integration
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