Centralized Communication
  • MedAxiom recommends constituting a COVID task force, not just for communication but for all virus-related decisions
  • This body should lead and coordinate all communications
  • For integrated programs, coordinate across the hospital/ambulatory spectrum
Staff Communication
  • Be very open and honest
  • Frequent and two-way dialogue
  • Listen for signs of stress
  • Respect safety concerns
Patient Communication
  • It will be incumbent on healthcare organizations and providers to make patients feel safe to return
  • Practice shared-decision making
  • Understanding where the risk/benefits of care vs. no care intersect
  • Consider providing a decision resource
  • Provide updated status reports on your facility/practice via portal or other e-communication tool?
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