COMMUNICATION GUIDANCE

Centralized Communication

• MedAxiom recommends constituting a COVID task force, not just for communication but for all virus-related decisions
• This body should lead and coordinate all communications
• For integrated programs, coordinate across the hospital/ambulatory spectrum

Staff Communication

• Be very open and honest
• Frequent and two-way dialogue
• Listen for signs of stress
• Respect safety concerns

Patient Communication

• It will be incumbent on healthcare organizations and providers to make patients feel safe to return
• Practice shared-decision making
• Understanding where the risk/benefits of care vs. no care intersect
• Consider providing a decision resource
• Provide updated status reports on your facility/practice via portal or other e-communication tool?