PLAYBOOK CHAPTERS:
- OVERVIEW
- INVASIVE PROCEDURE CARE
- PATIENT SAFETY
- WORKFORCE SAFETY
- PATIENT FLOW
- CLINICAL PRIORITIZATION
- FACILITY
- CLINIC / VIRTUAL CARE
- PATIENT SAFETY
- WORKFORCE SAFETY
- PATIENT FLOW
- CLINICAL PRIORITIZATION
- VIRTUAL CARE
- NON-INVASIVE IMAGING CARE
- PATIENT SAFETY
- WORKFORCE SAFETY
- CLINICAL PRIORITIZATION
- FINANCES / REVENUE CYCLE
- REIMBURSEMENT / COST
- WORKFLOW
- METRICS / TOOLS
- STAFFING
- LEADERSHIP & GOVERNANCE
- GOVERNMENTAL FINANCIAL SUPPORT
- QUALITY PROGRAMS
- ORGANIZATIONAL STRUCTURE
- COMMUNICATIONS
- LEGAL / COMPLIANCE
- HUMAN RESOURCES
- EMPLOYEE SAFETY
- LEGAL / COMPLIANCE
COMMUNICATION GUIDANCE
Centralized Communication
- MedAxiom recommends constituting a COVID task force, not just for communication but for all virus-related decisions
- This body should lead and coordinate all communications
- For integrated programs, coordinate across the hospital/ambulatory spectrum
Staff Communication
- Be very open and honest
- Frequent and two-way dialogue
- Listen for signs of stress
- Respect safety concerns
Patient Communication
- It will be incumbent on healthcare organizations and providers to make patients feel safe to return
- Practice shared-decision making
- Understanding where the risk/benefits of care vs. no care intersect
- Consider providing a decision resource
- Provide updated status reports on your facility/practice via portal or other e-communication tool?